Privacy Policy

Alfudhex Inc. (“Alfudhex,” “we,” “us,” or “our”) operates alfudhex.com and provides global relocation, language, settlement, document-support, coordination, and referral services. This policy explains what information we collect, why we collect it, and how we protect it.

Some support requests may include sensitive personal information. We ask clients to provide only information that is relevant to the requested service, and we limit access to people who need it to provide that service or coordinate an authorized referral.

Information you provide directly:

• Identity and contact details, such as your name, address, phone number, email address, and date of birth
• Information relevant to a relocation, settlement, language, document-support, appointment, or referral request
• Supporting documents you choose to upload, such as identity, travel, education, employment, or other administrative records
• Appointment, communication, payment, and service records where you request or purchase a service

Information collected automatically:

• Basic technical information, such as IP address and browser type, used to secure our website and forms

If you contact us through a messaging channel:

• Your phone number and the content you send, so we can respond, coordinate support, and retain an appropriate record of the request

• To respond to enquiries and provide requested relocation, settlement, language, document-support, or coordination services
• To organize documents, schedule appointments, support translation or interpretation, and manage practical next steps
• To coordinate with independent professionals when you request or authorize a referral for a regulated service
• To communicate about appointments, requested services, payments, and required information
• To maintain accurate service, payment, security, and audit records
• To improve our website, forms, and internal service-management tools

We do not sell your information or use it for advertising.

Access is limited to Alfudhex staff and service providers who need the information to provide or coordinate the service you requested. Internal access is role-based, and access or changes to service records may be logged for security and accountability.

We do not share your information with third parties for their own marketing. We may share information with an independent professional only when you ask us to coordinate a referral or otherwise authorize the sharing, or when disclosure is required by law or necessary to protect someone's safety.

• Encrypted HTTPS connections for data in transit
• Authenticated, role-based staff access to service records
• Access-restricted links for sharing updates or documents, which can expire and have limited uses
• Security and audit records designed to make access to sensitive information accountable

No system is completely immune to risk, but we design our tools to reduce unnecessary access and protect sensitive information with care.

We retain information for as long as reasonably necessary to provide services, maintain required business and payment records, resolve disputes, and meet applicable legal obligations. If you request deletion of your information and we are not required to retain it, contact us using the details below.

You may ask us at any time to:

• Access the information we hold about you
• Correct inaccurate information
• Request deletion of your information where we are not required to retain it
• Withdraw consent for non-essential communications or an optional referral

To exercise these rights, contact us at the email below.

We may receive information about children from a parent or guardian when it is necessary to provide a family-related relocation, settlement, or support service. Parents and guardians should contact us with any privacy questions concerning a child.

We may update this policy as our services and legal obligations evolve. We will change the “Last updated” date above when we do.

Questions about this policy or your information? Reach us at Presidentofafrica.ca@gmail.com.